As a local charity, we know that anyone can face hardship. Asking for help is okay, and you do not need to feel embarrassed. Our volunteers will treat you with kindness, respect and confidentiality.
You can use this page to:
- Request mobility aids, such as wheelchairs or walkers
- Ask for essential household items or white goods
- Tell us about another difficulty you are facing
If you are not sure whether we can help, please still get in touch and we will do our best to advise you.
Household items and white goods
Where we have suitable donated stock or funding, we may be able to help with essential items for your home.
This can sometimes include:
- Beds, sofas, tables and chairs
- Basic kitchen items
- White goods such as fridges, freezers or washing machines
We focus on essential items that support your day-to-day living and safety.
General hardship and organisations
If you are facing another kind of hardship, or you are a local organisation supporting people in need, we may still be able to help.
We can:
- Talk through your situation and see what is possible
- Work with partner organisations where appropriate
- Sometimes provide practical items to community groups
Support is offered on a case-by-case basis, depending on need and what we have available.
Mobility aids
We may be able to loan or provide mobility aids to help you stay safe and independent at home or when out and about.
Examples include:
- Wheelchairs and walking frames
- Sticks, crutches and rollators
- Small aids to help with daily living
Support is usually for people living in Rushden and nearby areas who could not otherwise afford these items or get them quickly enough.
We aim to keep things as simple and stress-free as possible.
- Get in touch: Use the form on this page or contact us by phone, email or in person.
- Brief conversation: A volunteer will talk with you about your situation so we understand what you need and how urgent it is.
- We look at options: We check what items we have in stock, what we can source quickly, and whether our partners can help.
- We agree a plan: Together we decide the best next step, such as collecting from our shop, arranging delivery where possible, or signposting you to another service.
Any information you share is handled sensitively and kept as private as we reasonably can. For more detail on how we use your information, please read our Privacy Policy.
Before you start
Please fill in as much detail as you can. This helps us understand your situation and respond quickly.
If you find forms difficult, you can instead call, email or visit us using the details further down this page.
If something is very urgent, please tell us in the form and, if you can, also phone us so we know to prioritise your request.
Once you send the form, we will do our best to respond as quickly as we can. For most requests we aim to get back to you within a few working days, and often sooner for urgent mobility aids.
After you contact us, you can usually expect:
- A reply by your preferred contact method to confirm we have your request
- Some follow-up questions if we need more information to understand your situation
- An update on what support we can offer and how quickly
- Clear next steps, such as arranging collection, delivery if possible, or visiting our shop
If we are not able to help directly, we will try, where we can, to suggest other local organisations or services that may be able to support you.
You can also find more about who we are on our About Us page, and see recent stories and updates on our News and Updates page.
If you would rather not use the form, you can contact us in these ways:
Phone: 07519002997
Please tell us if it is okay to leave a voicemail or send a text message.
You can also speak to a volunteer in person at our shop:
Address:
113 High Street South
Rushden NN10 0RB
If you need any specific accessibility support to visit us, please let us know in advance where possible.